CATERERS’ – Prep products can be purchased from the majority of UK National and Regional Distributors, as well as Cash & Carries.
For a list of UK Distributors and Cash & Carries please complete your details on the enquiry form and Prep Customer Care will forward a list for your area.

DISTRIBUTORS – If you would like to stock The Prep Range of High Performance Oils please complete details in the enquiry form and one of our Account Managers will arrange a meeting.

Possible causes of oil smoking are:

• Frying of wet or frost covered food
• Insufficient filtering or skimming.
• The oil may need discarding.
• The oil may be overheated – check the thermostat.
• Meat products could have been fried or other oils added to the fryer.
• Flame alignment on gas fryers may need adjusting – it may be causing hot spots.

Possible causes of oil foaming excessively are:

• Overheated oil.
• Thermostat may need checking or the temperature may be too high.
• Filtering may need to be carried out more often.
• The fryer may be overfilled with oil, check the frying level.

Possible causes of oil going dark quicker than normal are:

• Insufficient filtering or skimming.
• Temperature too high, check thermostat.
• Oil left at 180ºC with nothing in it. Do not allow fryer to idle.
• Flame alignment on gas fryers may need adjusting – it may be causing hot spots.
• The equipment may not have been cleaned properly.

Possible causes of oil being used to quickly are:

• Refrying food that has already been fried to reheat it.
• Insufficient draining of food after frying.
• Frying food such as potatoes that have already been thawed and then refrozen.

Possible causes of the food not cooking / browning in expected time are:

• Frying basket may be overloaded.
• The temperature may be too low, check thermostat.
• Frying temperature may not be recovering from one load to the next.

Functionality Questions:
Prep Ultra is too thick to drain through the bottom valve on the fryer when cold. How do I get it out?

If you heat the oil to around 40°C you will then be able to drain it through.

Ensure you take care when handling hot oil.

Due to the natural properties of the oil, Prep ZT may solidify at temperatures below 10°C. If the product has solidified, store above 20°C until the product is pourable.
This will not affect the quality or fry life of the product.

Moving forward ensure the oil is stored at ambient temperature, as it is pourable above 10°C.

What are Discard Kits and how can I purchase the kit?

What are the filter papers and how I can purchase the kit?

Prep UK, Oil Management and view the Discard and Filtration pages.

What is Foodservice Rewards?

Foodservice Rewards allows you to earn points every time you purchase a product from one of the leading foodservice manufacturers participating in the Foodservice Rewards programme.  You will start to find yellow “Foodservice Rewards Labels” affixed to the outer packaging of the participating products. 

Each label contains a unique code which will need to be entered online at www.foodservicerewards.co.uk.  Through the group of foodservice manufacturers involved you have the opportunity to build up your points very quickly.  These points can then be used to reward your business, your employees or yourself…the choice is yours.

What are the benefits to me?

Foodservice Rewards is free to join and only takes a few minutes to enrol.  As soon as you have registered you can start collecting your points.  You’ll be rewarded for every product that you have purchased from participating manufacturers.  Remember you’re getting rewarded for purchasing your every day products to run your business.

Anyone who is responsible for buying catering supplies for your business.

For information on Whirl, the Butter Alternative, please click here.

For information on the Chalice range of Specialty Oils and Foods visit www.chalicefoods.co.uk

For information on AarhusKarlshamn UK Ltd and the various industry divisions (Bulk, Bakery, Retails UK & Export, Chalice and Foodservice) please visit www.aak.com