Frequently
Asked Questions :
Detailed below are various questions and answers about:
-
Purchasing
Prep products
Frying
Nutritional
/ Technical Questions
Contacting
us |
|
PURCHASING
INFORMATION: |
| Q |
Where
can I purchase Prep Oils? |
| A |
The
Prep range of High Performance Oils are available across
Europe, from the west cost of Ireland to Russia.
CATERERS’ – For a list of Distributors
within your country please complete your details on
the enquiry
form and Prep Customer Care will forward a list
with contact details.
DISTRIBUTORS – If you would like to stock The
Prep Range of High Performance Oils please complete
details in the enquiry
form and one of our Account Managers will call you
|
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FRYING
QUESTIONS: |
| Q |
My
oil is smoking, is there something wrong? |
| A |
Possible
causes of oil smoking are:
• Frying of wet or frost covered food
• Insufficient filtering or skimming.
• The oil may need discarding.
• The oil may be overheated – check the thermostat.
• Meat products could have been fried or other
oils added to the fryer.
• Flame alignment on gas fryers may need adjusting
– it may be causing hot spots. |
| Q |
My
oil is foaming excessively, is there something wrong? |
| A |
Possible
causes of oil foaming excessively are:
• Overheated oil.
• Thermostat may need checking or the temperature
may be too high.
• Filtering may need to be carried out more often.
• The fryer may be overfilled with oil, check the
frying level. |
| Q |
My
oil is going dark quicker than normal, is there something
wrong? |
| A |
Possible
causes of oil going dark quicker than normal are:
• Insufficient filtering or skimming.
• Temperature too high, check thermostat.
• Oil left at 180ºC with nothing in it. Do
not allow fryer to idle.
• Flame alignment on gas fryers may need adjusting
– it may be causing hot spots.
• The equipment may not have been cleaned properly. |
| Q |
My
oil is being used up too quickly, is there something wrong? |
| A |
Possible
causes of oil being used to quickly are:
• Refrying food that has already been fried to
reheat it.
• Insufficient draining of food after frying.
• Frying food such as potatoes that have already
been thawed and then refrozen. |
| Q |
The
food is not cooking or browning in the expected time? |
| A |
Possible
causes of the food not cooking / browning in expected
time are:
• Frying basket may be overloaded.
• The temperature may be too low, check thermostat.
• Frying temperature may not be recovering from
one load to the next. |
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NUTRITIONAL
/ TECHNICAL QUESTIONS: |
| Q |
What
vegetable oil is Prep Oil made from? |
| A |
Prep
Multi, Prep Maxi, Prep Ultra and Prep Pro are all based
on Rapeseed Oil.
Prep ZT is based on Palm and
Sunflower Oil.
Prep Supreme is based on Palm
Oil.
Prep Palm is 100% Palm Oil.
Prep Deli and Prep Gourmet are based on Rapeseed
Oil with butter flavour. |
| Q |
Are
Prep Oils suitable for Coeliacs / Vegans / Vegetarians
or Halal / Kosher diets? |
| A |
Yes
all the Prep range are suitable for the above mention
diets. |
| Q |
Do
Prep Oils contain nuts? |
| A |
None
of the Prep range contains nuts. |
| Q |
Are Prep Oils none GM? |
| A |
Yes
the full range of Prep Oils are GM free. |
| Q |
How
do I get further technical information on Prep Oils? |
| A |
Please
complete an enquiry form within Contact
Us and one of the Prep Oils Technical team will advise. |
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MISCELLANEOUS
QUESTIONS: |
| Q |
Who
is AarhusKarlshamn UK Ltd? |
| A |
AarhusKarlshamn is the company which manufacturers the Prep range
of High Performance Oils. |
| Q |
I
would like information on other products AarhusKarlshamn
offer? |
| A |
•
For information on the Retail European brand, International
Collection please visit www.internationalcollection.co.uk
• For information on AarhusKarlshamn UK Ltd and
the various industry divisions (Bulk, Bakery, Retails
UK & Export, Chalice and Foodservice) please visit
www.aak.com |
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